At Plusme Bespoke, we strive to provide the highest quality bespoke clothing and accessories. However, we understand that there might be need for return. This Refund and Returns Policy outlines the procedures for returning or exchanging items purchased from us.
Return and Exchange Policy
1. Timeframe: You may return or exchange an item within 14 days of delivery. 2. Conditions: Items must be in their original condition, with all tags attached and no signs of wear or damage. 3. Procedure: To initiate a return or exchange, please contact our customer service team via email at [customer.wearplusme@gmail.com]. We will provide a Return Merchandise Authorization (RMA) number, which must be included with the returned item.
Refund Policy
1. Refund Amount: Refunds will be issued for the full amount of the item, minus any shipping costs. 2. Refund Method: Refunds will be processed using the original payment method. 3. Refund Timeline: Refunds will be processed within 5-7 business days of receiving the returned item.
Exceptions
1. Damaged or Altered Items: Items that are damaged or altered in any way cannot be returned or exchanged. 2. Shipping Costs: Shipping costs are non-refundable, unless the item is defective or was sent in error.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us:
Email: customer.wearplusme@gmail.com or wearplusme@gmail.com
